When your alarm system isn’t working properly, it can cause stress, frustration, and even put your property at risk. Whether it’s a beeping keypad at 2 a.m., false alarms waking the neighborhood, or sensors that mysteriously stop working, you’re not alone. These are common issues many home and business owners face, and many can be resolved without a service call.
At Matson Alarm of Tennessee, we understand how vital a fully functional security system is for peace of mind. That’s why we’ve put together this guide to help you troubleshoot the most common alarm system problems, so you can stay protected around the clock.
Main Entities and How They Relate
Alarm System Components:
- Control Panel – The brain of your system, managing all sensors and signals.
- Keypad – The user interface for arming, disarming, and viewing error messages.
- Sensors – Including door, window, motion, and glass break sensors that detect breaches.
- Batteries – Power the system during outages and maintain sensor functionality.
- Communication Module – Sends signals to the monitoring station via phone, internet, or cellular.
Common Issues:
- False alarms, beeping keypads, sensor malfunctions, power failures, connectivity issues, and outdated firmware.
Customer Types:
- Residential – Families and individuals needing home security.
- Commercial – Businesses requiring advanced protection and compliance.
Relationships:
- The control panel coordinates all system functions.
- The keypad alerts users to issues detected by sensors or power sources.
- Batteries and communication modules support system reliability and connectivity.
- Matson Alarm provides expert installation, maintenance, and 24/7 support to keep all these parts running smoothly.
1. False Alarms
The Problem:
Nothing is more frustrating than a false alarm waking you, or worse, prompting a visit from local law enforcement.
Common Causes:
- Loose door or window sensors
- Insects or pets triggering motion detectors
- Low batteries or faulty equipment
- Environmental factors like strong drafts or sunlight
How to Fix It:
- Check sensors to ensure they are secure and aligned properly.
- Clean motion detectors and ensure they’re installed away from heat vents or windows.
- Update your system software if supported.
- Contact Matson Alarm for a system checkup if the problem persists.
2. Beeping Keypad or Trouble Beeps
The Problem:
An alarm keypad that beeps nonstop can be both annoying and confusing.
Common Causes:
- Low backup battery
- Communication failure with the central monitoring station
- Sensor tampering or damage
- AC power failure
How to Fix It:
- Replace the system battery (usually inside the control panel).
- Ensure your internet or phone line is working properly.
- If AC power is out, check your circuit breakers.
- Press the “status” or “trouble” button to identify the issue on the keypad.
Need help locating the problem? Don’t guess, Matson Alarm technicians can quickly diagnose and resolve the issue with one call.
3. Faulty or Non-Responsive Sensors
The Problem:
A door sensor isn’t triggering the alarm, or worse, it keeps showing as “open” even when closed.
Common Causes:
- Misaligned magnets and sensors
- Dead batteries in wireless sensors
- Physical damage or dirt buildup
- Interference from metal or wireless devices
How to Fix It:
- Realign the magnet and sensor until the system recognizes a closed state.
- Replace batteries (most sensors use small lithium coin cells).
- Gently clean sensors with a soft cloth.
- Avoid placing sensors near large metal objects or routers.
If you’re using outdated equipment, upgrading through Matson Alarm may be the best long-term fix.
4. Communication Failure
The Problem:
Your alarm isn’t connecting to the monitoring center, leaving you unprotected in emergencies.
Common Causes:
- Internet or cellular outages
- Damaged communication module
- Incorrect system programming
- Account or subscription issues
How to Fix It:
- Restart your modem or router.
- Check for service outages with your provider.
- Verify account credentials with your alarm provider.
- If you’re using a landline-based system, consider upgrading to a cellular module through Matson Alarm for better reliability.
5. Power Outages and Battery Failure
The Problem:
Your system shuts down during a storm or loses power unexpectedly.
Common Causes:
- Expired backup battery
- Unstable AC power source
- Poor wiring or installation
How to Fix It:
- Replace the backup battery every 3–5 years (or sooner if you receive warning beeps).
- Inspect your AC power source or surge protector.
- Have a technician examine the wiring for any signs of corrosion or damage.
Pro tip: Schedule a yearly inspection with Matson Alarm to ensure your system is storm-ready.
6. Outdated Firmware or Software
The Problem:
An older alarm system may become glitchy, incompatible with modern devices, or miss new security features.
Common Symptoms:
- Frequent disconnections
- Failure to arm/disarm
- App control issues
- Limited integration with smart home tools
How to Fix It:
- Check your system manufacturer’s site (or ask Matson Alarm) for firmware updates.
- Consider replacing outdated control panels with smart-enabled options.
- For seamless upgrades, our team at Matson Alarm can evaluate and modernize your system.
When to Call the Pros
If you’ve tried basic troubleshooting but still experience issues, or if you’re simply tired of dealing with outdated tech, it’s time to call Matson Alarm of Tennessee.
Here’s what we offer:
- 24/7 Monitoring – For both commercial and residential systems
- Customized Solutions – Tailored to your property, needs, and budget
- Smart Upgrades – Integrate with cameras, door locks, thermostats, and more
- Reliable Support – Local, responsive, and committed to your safety
Conclusion
Alarm system problems are more than just an inconvenience, they can compromise your safety and security. While some issues can be resolved with a quick battery change or sensor realignment, others require a professional touch.
That’s where Matson Alarm of Tennessee comes in. Whether you need help troubleshooting an existing system or are ready for a smarter, more reliable upgrade, our team is here to help.Don’t leave your safety to chance. Contact Matson Alarm of Tennessee today for dependable commercial and residential alarm solutions that give you peace of mind.
